FAQ
Welcome to the Modvill FAQ section.
Here you’ll find answers to frequently asked questions about our products, shipping, orders, and customer support.
If you need additional help, feel free to reach out — our support team is always ready to assist.
1. How long does delivery take?
Our estimated delivery time is as follows:
- Order processing: 1–2 business days (Monday–Friday)
- Shipping time: 6–8 business days (Monday–Friday)
- Estimated total delivery: 7–10 business days (Monday–Friday)
For more information, please refer to our Shipping Policy.
2. Do you offer free shipping?
Yes, we offer free shipping on all orders within Australia.
For full details, please see our Shipping Policy.
3. Where is Modvill based?
Modvill is an online store based in Australia, offering carefully selected products with delivery available across the country.
4. What if my item arrives damaged or faulty?
If your item arrives damaged or defective, we will replace it at no extra cost.
Please contact our support team within 30 days of receiving your order.
More details can be found in our Refund Policy
5. Can I cancel my order after placing it?
Yes, you can cancel your order within 24 hours of placing it.
Please contact our support team as soon as possible to request a cancellation.
6. What is your return policy?
We provide a simple and customer-friendly return process.
For full details, please refer to our Refund Policy.
7. When will I receive my refund?
Once your returned item has been received and inspected, your refund will be processed within 7 business days and issued to your original payment method.
More information is available in our Refund Policy.
8. Do your products come with a warranty?
Yes, all products are covered by a 30-day warranty.
Please check our Refund Policy for complete warranty details.
9. How can I contact customer support?
You can contact us via our Contact Us page or by emailing info@modvill.com.
Our support team will be happy to help you.
10. Do you ship internationally?
Currently, we only ship within Australia.
We are working on expanding our shipping options in the future.
11. Do you have a physical store?
No, we operate exclusively online. This allows us to offer competitive prices and a wider selection of products.
12. Do you accept bulk or wholesale orders?
Yes, we do accept bulk and wholesale orders.
Please contact our support team to discuss your requirements.
13. How can I exchange a product?
If you would like to exchange an item for a different size, color, or model, please follow the instructions outlined in our Refund Policy.
14. How can I track my order?
You can track your order at any time through our Track Order page.
Simply enter your order number and email address to see the latest updates.
Contact Information:
Store Name: Modvill
Operated By: ZENTARO LTD.
Business Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: info@modvill.com
Phone: +44 7476 661642
Working Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT+8)
Response Time: We aim to respond within 1–2 business days.