Shipping policy

At Modvill, we are dedicated to delivering a smooth, dependable, and transparent shopping experience. Clear and fair shipping terms are an important part of that commitment. We are pleased to offer free shipping on all eligible orders.

Shipping Locations

This Shipping Policy applies to orders delivered within Australia.

If your shipping address is outside this region, available delivery options and any applicable fees will be shown at checkout, or you may contact our support team for further assistance.

Order Processing & Delivery Estimates

Below is an overview of our estimated timelines:

  • Order cut-off time: 5:00 PM (local time). Orders placed after this time will be processed on the next business day.
  • Processing time: 1–2 business days (Monday to Friday). During this period, your order is prepared and dispatched.
  • Shipping time: 6–8 business days (Monday to Friday).
  • Estimated delivery timeframe: 7–10 business days in total.

Once your order has been processed, it will be shipped via trusted logistics partners to ensure safe and timely delivery.

Shipping Costs

Free Shipping
All eligible orders qualify for free shipping, with no minimum purchase required.

Delivery Issues

If your order is delayed, lost, or arrives damaged, please contact our customer support team as soon as possible. We will investigate the issue and work to resolve it promptly.

Order Tracking

Once your order has been shipped, you will receive a confirmation email that includes your tracking number.
You can monitor your shipment at any time via our Order Tracking page.

Need Help?

If you have any questions about shipping or delivery, please visit our FAQ page or contact our support team directly — we’re always happy to assist.

Contact Information:

Store Name: Modvill
Operated By: ZENTARO LTD.
Business Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: info@modvill.com
Phone: +44 7476 661642
Working Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT+8)
Response Time: We aim to respond within 1–2 business days.