Shipping policy
At Modvill, we are dedicated to delivering a smooth, dependable, and transparent shopping experience. Clear and fair shipping terms are an important part of that commitment. We offer free shipping on all orders delivered within Australia, with no minimum purchase required.
Shipping Locations
This Shipping Policy applies to orders delivered within Australia.
If your shipping address is outside this region, available delivery options and any applicable fees will be shown at checkout, or you may contact our support team for further assistance.
Order Processing & Delivery Estimates
Below is an overview of our estimated timelines:
- Order cut-off time: 5:00 PM (local time). Orders placed after this time will be processed on the next business day.
- Processing time: 1–2 business days (Monday to Friday). During this period, your order is prepared and dispatched.
- Shipping time: 6–8 business days (Monday to Friday).
- Estimated delivery timeframe: 7–10 business days in total.
Once your order has been processed, it will be shipped via trusted logistics partners to ensure safe and timely delivery.
Shipping Costs
Free Shipping on All Orders We offer free standard shipping on all products with no minimum order value.
Delivery Issues
If your order is delayed, lost, or arrives damaged, please contact our customer support team as soon as possible. We will investigate the issue and work to resolve it promptly.
Order Tracking
Once your order has been shipped, you will receive a confirmation email that includes your tracking number.
You can monitor your shipment at any time via our Order Tracking page.
Need Help?
If you have any questions about shipping or delivery, please visit our FAQ page or contact our support team directly — we’re always happy to assist.
Contact Information:
Store Name: Modvill
Address: 21 Lanor Ave, Millswood SA 5034, Australia
Email: info@modvill.com
Phone: +61468187201
Working Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT+9:30)
Response Time: We aim to respond within 1–2 business days.