Refund policy
At Modvill, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or refund according to the policy outlined below.
Return Eligibility
You may request a return within 30 days of receiving your order.
Items must be unused, undamaged, and returned in their original packaging, including all tags and accessories.
No restocking fees apply.
Return Terms
- Return window: 30 days from delivery
- Condition: Unused and in original condition
- Restocking fee: $0
- Customer support: Available to assist with all return requests
Return Shipping
Defective or Incorrect Items
If your item arrives damaged, defective, or not as described, we will cover the cost of return shipping.
Returns for Personal Reasons
If you wish to return an item due to a change of mind, incorrect size, or ordering the wrong product, you will be responsible for the return shipping costs.
Original shipping charges are non-refundable.
Return Process
To initiate a return, please email us at info@modvill.com with your order number and the reason for the return.
Carefully pack the item in its original packaging.
Ship the item according to the instructions provided by our support team. We recommend using a trackable shipping method.
Refunds
Once your return is received and inspected, approved refunds will be issued to your original payment method.
Refunds are processed within 7 days.
Exchanges
We offer exchanges for different sizes, colors, or products upon request. Please contact info@modvill.com for assistance.
Non-Returnable Items
Certain products are not eligible for return due to hygiene or safety reasons. These will be clearly stated on the product page.
If you have any questions about returns or refunds, please visit our FAQ page or contact our support team.
Contact Information:
Store Name: Modvill
Operated By: ZENTARO LTD.
Business Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: info@modvill.com
Phone: +44 7476 661642
Working Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT+8)
Response Time: We aim to respond within 1–2 business days.