Refund policy
At Modvill, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or refund according to the policy outlined below.
Return Eligibility
You may request a return within 30 days of receiving your order.
Items must be unused, undamaged, and returned in their original packaging, including all tags and accessories.
No restocking fees apply.
Return Terms
- Return window: 30 days from delivery
- Condition: Unused and in original condition
- Restocking fee: $0
- Customer support: Available to assist with all return requests
Return Shipping
Defective or Incorrect Items
If your item arrives damaged, defective, or not as described, we will cover the cost of return shipping.
Returns for Personal Reasons
If you wish to return an item due to a change of mind, incorrect size, or ordering the wrong product, we offer free returns. We will provide a prepaid return label via email once your return request is approved.
Return Process
To initiate a return, please email us at info@modvill.com with your order number and the reason for the return.
Carefully pack the item in its original packaging.
Ship the item according to the instructions provided by our support team. We recommend using a trackable shipping method.
Refunds
Once your return is received and inspected, approved refunds will be issued to your original payment method.
Refunds are processed within 7 days.
Exchanges
We offer exchanges for different sizes, colors, or products upon request. Please contact info@modvill.com for assistance.
Contact Information:
Store Name: Modvill
Address: 21 Lanor Ave, Millswood SA 5034, Australia
Email: info@modvill.com
Phone: +61468187201
Working Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT+9:30)
Response Time: We aim to respond within 1–2 business days.